- Pursuant to the Act of March 2, 2000 “On the protection of certain consumer rights and liability for damage caused by a dangerous product”, the Customer may cancel the goods purchased in the GENA Online Store without giving a reason within 14 days from the date of receipt of the shipment. This is only possible if the goods have not been used, have not been damaged in any way, and have original packaging and labeling.
- The returned or exchanged goods should be sent back at your own expense, together with the purchase document received with it and written information about the reason for return (withdrawal from the contract in accordance with the Act) or exchange (e.g. due to exchange for a different size) to the following address:
“GENA” Katarzyna Zaręba
street Kokoszków 54 F
34-400 Nowy TargGoods return form (download document)
- In the event of exchanging the goods for another one, the customer bears both the cost of sending the goods to the company’s registered office address and re-shipping the replaced product to the address indicated by him.
- The GENA online store does not accept any parcels sent cash on delivery.
- The customer may return the product purchased in the GENA online store for exchange after contacting the company by phone at 18 266 51 50. The exchange of the product, e.g. for a different model, color or size, must be reported no later than 14 days from the date of receipt of the shipment. .